Frequently Asked Questions
Our aim is to dispatch within 2 working days unless there is a problem with the image you have provided. We will certainly contact you and consult with you if there is a problem. During periods of high volume same day dispatch may be delayed. Our working days are Monday to Friday, excluding UK and US Public Holidays.
Our Lifesize Cutouts, Big Heads, and Pets are sent via a tracked courier service.
Our Mini Cutouts and Masks are sent by domestic service. They are sent with an Affirmation of Delivery (AoD), which is cost-prohibitive to send them tracked as standard.
IMPORTANT NOTE: Please be aware that the delivery dates shown are INDICATIVE ONLY. As a result of the Pandemic UPS and USPS (in common with all other carriers) have suspended Guaranteed delivery and now use the phrase Best Endeavors instead. As a result, regrettably, whilst we will certainly dispatch on time, we cannot offer any recompense if the quoted delivery dates are missed. We are delighted to accept your order on this clear understanding.