FAQS

How long will it take my product to arrive?

Our aim is to dispatch within 1-2 working days unless there is a problem with the image you have provided. We will certainly contact you and consult with you if there is a problem. During periods of high volume same day dispatch may be delayed. Our working days are Monday to Friday, excluding UK and US Public Holidays.
Our Lifesize Cutouts, Big Heads, and Pets are sent via a tracked courier service and shall take 2-4 working days to arrive.

Our Mini Cutouts and Masks are sent by domestic service and take 3-5 working days to arrive. They are sent with an Affirmation of Delivery (AoD), which is cost-prohibitive to send them tracked as standard.

I’ve ordered a Lifesize Cutout, ‘Big Head’ or Big Pet – what size is the packaging?

The size of packaging for a Lifesize Cutout, Big Head or Big Pet is around  2’1″ x 2’1″ x 0’1″ (65cm x 65cm x 4cm)

I’ve ordered a Mini Cutout, Mask or Small Pet – what size is the packaging?

The size of packaging for a Mini Cutout, Mask or Small Pet is 14″ x 10″ x 1″ (35cm x 25cm x 2.5cm)  They are designed to fit through a Letterbox

What is the size of a Lifesize Cutout?

We make each Cutout to match the actual size of you have chosen. Typically the following dimensions are a guideline: average size of a male cutout: 6′ x 1’6″ (or 183cm x 50cm) average size of life-size female cutout: 5’7″ x 1’6″ (175cm x 70cm)

How big is a Mini Cutout?

The size of a Mini cutout is: 2’ x 0’9″ (60cm x 30cm) approx

What is the size of a Mask?

The average size of a Mask: 11.4 inches x 10 inches (29cm x 25cm) approx.

How big is a ‘Big Head’?

‘Big Heads’ are : 2′ x 1′ 9″ inches (60cm x 52cm) approx.

What is the size of Pet Cutouts?

Pets come in all shapes and sizes and so our Cutouts do too!  Small Pets can be up to 2 feet x 1 foot (60 cm x 30 cm)  Big Pets can be up to 4 feet x 2’3″ (120cm x  70cm)