Delivery

Items ordered before 12 noon UK time on our working days will be dispatched on the same day for UK deliveries (the cut off is 11.00am UK time for international deliveries). Our working days are Monday to Friday, excluding Bank Holidays.

Lifesize Cutouts, Big Heads and Large Pets

Free UK Delivery – is by courier 2 – 3 working day service.  Please ensure that somebody is available to sign as parcels will not be left without a signature.
Next day UK delivery is by 24 hour courier service. Please note that delivery will take place on the next working day (see above). Please ensure that somebody is available to sign as parcels will not be left without a signature.
USA and Canada is via International Courier Service, delivery takes approximately 3 – 5 working days
Australia – is via International Courier Service, delivery takes approximately 5 – 7 working days

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Mini Cutouts, Masks and Small Pets

Free UK Delivery – is by 2nd class Royal Mail Standard delivery.
Next day UK delivery is by 24 hour courier service. Please note that delivery will take place on the next working day (see above). Please ensure that somebody is available to sign as parcels will not be left without a signature.

USA and Canada is by Royal Mail International Swiftair Service, delivery takes approximately 10 – 15 working days
Australia – is by Royal Mail International Swiftair Service, delivery takes approximately 10 – 15 working days

International postage is by Royal Mail International Swiftair Serviced elivery takes approximately 10 – 20 working days

Returns

At cutoutme.com we are only interested in 100% customer satisfaction.

If you are in any way dissatisfied with your purchase then please contact us to allow us to resolve the issue prior to leaving feedback.

If you simply change your mind and wish to return the item, we are delighted to issue a refund upon return of the item (providing it arrives in the same condition it was sent). You are responsible for the cost of return.