Our working days are Monday to Friday, excluding UK and US Public Holidays.

Our Lifesize Cutouts, Big Heads, and Pets are sent via a tracked courier service and shall take 2-4 working days to arrive.

Our Mini Cutouts and Masks are sent by domestic service and take 3-5 working days to arrive. They are sent with an Affirmation of Delivery (AoD), which is cost-prohibitive to send them tracked as standard.


At we are only interested in 100% customer satisfaction.

If you are in any way dissatisfied with your purchase then please contact us to allow us to resolve the issue prior to leaving feedback.

All our Cutoutme products are personalized and made to order. We do not accept returns unless there is a fault with your finished item when it arrives.

*Photographic evidence of the box it arrived in and the cutout (front and back) will be required.