Delivery

Our working days are Monday to Friday, excluding UK and US Public Holidays.

We aim to ship all our personalized orders on a service that should take 3-5 working days to arrive provided the images uploaded are feasible.

For any image concerns please email them across and we will be happy to check their feasibility for you.

IMPORTANT NOTE FOR CHRISTMAS:

Order before the 13th December for Christmas delivery*

*Please be aware that delivery dates are estimations provided by the carrier, they have suspended Guaranteed delivery and now use the phrase Best Endeavours. Therefore we advise that you order as early as possible to ensure your order is delivered in time for your desired event.

We are delighted to accept your order on this understanding

Our Mini Cutouts and Masks are sent by a domestic service and take 3-5 working days to arrive. They are sent with an Affirmation of Delivery (AoD), which is cost-prohibitive to send them tracked as standard.

Returns

At cutoutme.com we are only interested in 100% customer satisfaction.

If you are in any way dissatisfied with your purchase then please contact us to allow us to resolve the issue prior to leaving feedback.

All our Cutoutme products are personalized and made to order. We do not accept returns unless there is a fault with your finished item when it arrives.

*Photographic evidence of the box it arrived in and the cutout (front and back) will be required.